66 reviews

8.9

PostCode : 77719

Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569,Playa del Carmen,mx
This luxury seafront resort surrounded by a lush tropical mangrove offers spectacular views of the Caribbean Sea and Cozumel Island. It offers a family concierge, free Wi-fi and free on-site parking.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note, at check-in, guests must provide the credit card used to make the reservation. The property will make a pre-authorization of the credit card in guarantee at any time after booking. Room Service – Included. Service charge of $5 usd per delivery applies. Royal Service and Family Concierge categories will have the service included with no extra fee. A supplement applies to book Bali Beds located at La Perla or La Esmeralda swimming pool area.
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Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in all areas and is free of charge.

Parking

Free private parking is possible on site (reservation is not needed).

Pets

Pets are not allowed.

Children and Extra Bed Policy

All children are welcome. All children under 5 years stay free of charge when using existing beds. All children from 5 to 12 years are charged USD 178 per person per night when using existing beds. All children from 13 to 17 years are charged 50 % of the room stay per night per person when using existing beds. There is no capacity for cots in the room. There is no capacity for extra beds in the room.

  • Parking.
  • Restaurant.
  • Room service.
  • Meeting/banquet facilities.
  • Bar.
  • 24-hour front desk.
  • Sauna.
  • Fitness centre.
  • Golf course (within 3 km).
  • Garden.
  • Non-smoking rooms.
  • Airport shuttle.
  • Business centre.
  • Babysitting/child services.
  • Laundry.
  • Dry cleaning.
  • Facilities for disabled guests.
  • Barber/beauty shop.
  • Family rooms.
  • Games room.
  • VIP room facilities.
  • Bridal suite.
  • Free parking.
  • Internet services.
  • Lift.
  • Currency exchange.
  • Spa and wellness centre.
  • Massage.
  • Gift shop.
  • Windsurfing.
  • Hot tub/jacuzzi.
  • Car hire.
  • Tour desk.
  • Fax/photocopying.
  • Diving.
  • Snorkelling.
  • Luggage storage.
  • Shops (on site).
  • WiFi.
  • Free WiFi.
  • Air conditioning.
  • Designated smoking area.
  • ATM/cash machine on site.
  • Private beach area.
  • Snack bar.
  • Outdoor pool (all year).
  • Concierge service.
  • Entertainment staff.
  • Shuttle service (additional charge).
  • Water sport facilities (on site).
  • Airport shuttle (additional charge).
  • Kids' club.
  • Evening entertainment.
  • Daily maid service.
  • On-site parking.
  • Private parking.
  • WiFi available in all areas.
  • Water slide.
  • Indoor play area.
  • Children television networks.
  • Kid-friendly buffet.
  • Accessible parking.
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