724 reviews


PostCode : 77710

Carretera Cancún Chetumal Km 295,Playa del Carmen,mx
This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. An environment fee of $20 MXN pesos per night is not included and must be paid at check-in. Please note room service is only available for "Royal Elite" guests, as well as in the Signature eco rooms. Improvements at Sandos Caracol Eco Resort - Notice The third phase of this renovation will be starting on the 6th of August 2018 and will be finished by the 16th of December 2018. In this phase 136 rooms will be remodeled. We will do our utmost best to minimize the visual and noise impact. We thank you for your understanding and your continuous support while we keep working on adding to our mutual guests’ satisfaction while vacationing at Sandos.

When booking more than 5 rooms, different policies and additional supplements may apply.


WiFi is available in public areas and is free of charge.


Free private parking is possible on site (reservation is not needed).


Pets are not allowed.

Children and Extra Bed Policy

All children are welcome. There is no capacity for extra beds in the room.

  • Parking.
  • Restaurant.
  • Room service.
  • Meeting/banquet facilities.
  • Bar.
  • 24-hour front desk.
  • Tennis court.
  • Sauna.
  • Fitness centre.
  • Golf course (within 3 km).
  • Garden.
  • Terrace.
  • Airport shuttle.
  • Fishing.
  • Babysitting/child services.
  • Laundry.
  • Dry cleaning.
  • Facilities for disabled guests.
  • Barber/beauty shop.
  • Family rooms.
  • Games room.
  • VIP room facilities.
  • Ironing service.
  • Free parking.
  • Internet services.
  • Solarium.
  • Safety deposit box.
  • Currency exchange.
  • Spa and wellness centre.
  • Massage.
  • Children's playground.
  • Billiards.
  • Table tennis.
  • Gift shop.
  • Windsurfing.
  • Hot tub/jacuzzi.
  • Canoeing.
  • Hiking.
  • Car hire.
  • Tour desk.
  • Hammam.
  • Diving.
  • Ticket service.
  • Snorkelling.
  • Luggage storage.
  • Shops (on site).
  • WiFi.
  • Outdoor pool.
  • Free WiFi.
  • Air conditioning.
  • Designated smoking area.
  • ATM/cash machine on site.
  • Private beach area.
  • Snack bar.
  • Sun terrace.
  • Outdoor pool (all year).
  • Bikes available (free).
  • Concierge service.
  • Entertainment staff.
  • Nightclub/DJ.
  • Shuttle service (additional charge).
  • Water sport facilities (on site).
  • Airport shuttle (additional charge).
  • Kids' club.
  • Beachfront.
  • Evening entertainment.
  • Water park.
  • On-site parking.
  • Private parking.
  • Water slide.
  • Board games/puzzles.
  • Indoor play area.
  • Kids' outdoor play equipment.
  • Kid meals.
  • Kid-friendly buffet.
  • Accessible parking.